Claris FileMaker service contracts

A service contract buys you expert time each month to work on your Claris FileMaker system. If something isn’t working, we will fix it without hassle. If there are no issues, we can use our time to improve and develop your system. You have the reassurance of knowing you have our team’s expertise on hand – and you can use it however suits you. It’s a stress-free way to get guaranteed, UK-based support. 

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“I am most extremely grateful for your FileMaker help and support. It has been instrumental in getting me over the various hurdles in time to deploy the best possible user solution.”

Roger Kistruck

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Claris FileMaker support to improve your system

A service contract with Decent is a simple way to make your system more productive, more useful to your business and less exposed to risk.

Your expenditure will be regular and predictable, so you can plan for the costs in advance. You can use our software development services to optimise any aspect of your system, and as the system starts working better you’ll see improved productivity. If need be we can build new functions to streamline your processes.

Importantly, with regular back-ups, security and disaster recovery and preventative maintenance, the security of your vital data will be assured.

Above all, the relationship that develops between us and you is close and personal. We care about your organisation and we will respond quickly when you need us.

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Continuous system improvement

As part of your FileMaker service contract we conduct a periodic review with you. Here we look back together at the work our FileMaker developers have done and how we’re using the time. We find out how it’s working for you, whether our focus is in the right place, and whether the amount of time in the contract is appropriate for your business needs.

This is also an opportunity to identify recurring challenges and consider targeted development work that can make your system – and your business – function better. We aim to routinely identify ways of improving your system, to keep your operational processes streamlined and ensure useful management information is readily available. Acting as your partners, we will make proactive suggestions and recommendations.

Why FileMaker support matters

Regular support offers a wide range of benefits:

Day-to-day support

Resolve your users’ problems and questions quickly.

Proactive monitoring

Routine monitoring of important system processes ensures key functions continue to work reliably for your business.

Simple improvements

Make simple improvements that have a big impact, optimising the user experience.

Preventative maintenance

We can liaise with your IT people to ensure you have the right infrastructure to support the system, and back up your system to support your disaster recovery strategy.

Find out more about Decent

Our team Why work with us?
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Your service contract: simple and transparent

The contract between us is deliberately written in a clear and honest way using plain English. We want you to be very clear on what you get for your monthly fee. That’s why the contract defines clearly what is included, and sets out aims that align with your strategic goals. It’s another way of giving you peace of mind. 

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Expert Claris FileMaker development services

Our software development consultants are experts at enhancing FileMaker systems. We can add new capabilities that will make your business system more powerful, and will typically target the improvements that give the greatest bang for your buck. Because we’ll be adding to an existing system, it’s a cost effective way of gaining new functions or linking up isolated software systems you’re already using.   

We will also always ensure that the development work is carried out without disrupting your ability to use the system and your existing tools. 

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Case study

FileMaker system transformation and training for IT team

Bespoke inspection app and web portal help put playground safety first

Bespoke software optimises a business’s entire processes

A complete overhaul of an existing FileMaker system allowed our property finance lender client to streamline all its business processes. We also recruited and trained an IT team to bring systems and solutions skills in-house for ultimate efficiency. 

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Our solutions for managing playground safety inspections enable RoSPA Play Safety to provide an industry-leading service. The process improvement has delivered impact impossible with an off-the-shelf product.

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This food business needs to keep track of hundreds of very different products to ensure great customers service. We created their system from scratch – a perfect fit for each of their processes. Since then the business has grown – without increasing staff numbers.

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Each month the Decent Group newsletter delivers practical insights into how software systems can help you run a better business. It’s a quick way to check on your progress, identify business benefits you’re missing, and gain inspiration for the road ahead. 

We typically explore how SMEs can (and should) leverage business systems to achieve tangible benefits. We dive into a recent project and what it delivered for our client, with lessons for businesses like yours. We'll also highlight the new tools and solutions our team has been developing and the impact they’re having on our clients (and ourselves). And we cover any relevant FileMaker news and what actions you can take in response.

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