RoSPA Play Safety deliver playground inspections. While robust processes were in place to manage these inspections, the way that inspectors were working independently involved excessive amounts of time and unnecessary administration.
They were using a paper-based office system, coupled with an off-the-shelf inspection app out in the field. The two systems did not communicate without manual input and processing.
RoSPA Play Safety initially approached us to look at the office admin aspect of the inspection process. Impressed with our solution, they took the decision to phase out their existing legacy inspection app and commissioned us to create one system which integrates all the in-field data with the admin processes.
Our iPad-based inspection app supports compliance standards and allows RoSPA to offer its clients more services including post-installation and accessibility audits – which look not just at safety and risk for both disabled and non-disabled users, but also ‘quality of play’.
Integrity is crucial to RoSPA Play Safety – our inspection system removes the space for human error and works simultaneously via three key components: an inspection iPad app, a back office system for RoSPA and a web-based portal for clients. All support RoSPA’s main service: a report which is unique to RoSPA, highly visual and easy to use.
We’ve worked collaboratively with RoSPA Play Safety for over ten years to analyse, evaluate, deliver and continuously improve a major addition to their system: a bespoke web portal that empowers RoSPA’s playground operator clients and allows them to search / view their inspection reports and manage the fixing of defects. The system also allows the service to be more scalable than ever before.
David Yearley
Managing Director / Head of Play Safety, RoSPA Play Safety
We assessed current systems, analysed the ‘non-joined-up’ nature of the set-up and proposed changes to simplify and streamline how it could work.
We captured RoSPA’s aspirations and understood current practices, then designed processes and systems to support those aspirations.
We developed a bespoke system from the ground up, created specifically for RoSPA.
We created a tailored inspection app that supports RoSPA’s procedures: intuitively designing the inspector’s journey, maximising information collected and minimising time taken, often in bad weather.
The bespoke inspection app and system enable RoSPA Play Safety to save time which has had a huge impact on their operation. Manual processes are minimised and they can respond to their clients very quickly, with a custom-built tool to create reports fast and efficiently – an industry-leading feat. Crucially, they can now invoice clients straight after an inspection is completed, and an automation feature reminds clients when the next inspection is due.
The system provides one central, robust place for data management. Evolving as requirements have changed, our overall solution remains the ultimate ‘perfect fit’ for RoSPA. Along with ongoing development and improvements, exciting future projects in this partnership include creating software to help RoSPA’s clients carry out their own day-to-day routine inspections and periodic operational inspections.
David Yearley
Managing Director / Head of Play Safety, RoSPA Play Safety
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